Mastering Call Center

Communications

Mastering Call Center Efficiency: Optimizing Average Handle Time

In today’s fast-paced business environment, customer service plays a pivotal role in maintaining and growing a company’s reputation. One crucial metric that defines the quality of customer service in call centers is Average Handle Time (AHT). AHT represents the average time a call center agent spends on a customer interaction, including call initiation, problem resolution, and any necessary follow-up. In…