Resolving the QuickBooks Payroll Update Error 15102

Out of the errors occurring when operating QuickBooks, Error 15102 is one of the common ones. Users face this error when downloading a payroll or updating QuickBooks Desktop. The error code reads as “Error 15102: Failed to reset update”. If you are experiencing the QuickBooks payroll update error 15102, this article is for you. Keep reading till the end, to learn how to resolve the error code in a few simple steps and resume working on QuickBooks smoothly.

Unable to resolve the error or need help with the same, get in touch with our technical assistance team at 1-855-948-3646.

Why Does the Error Occur?

The error can arise because of the following reasons –

  1. The download location path you are using is incorrect or unavailable.
  2. You are using QuickBooks in multi-user mode.
  3. You are not logged in through a Windows Vista OS system admin account.

You may read also : QuickBooks Update Error 15243

What Should I Do to Fix it?

Firstly, update QuickBooks and download the latest tax table. Now, go through the troubleshooting steps given below –

Step 1 – Operating QuickBooks in Single User Mode

  1. Login to QuickBooks and go to the File menu. Select File.
  2. From the drop-down, search for the Switch to single-user mode and select it.
  3. Check if the error is resolved.

Step 2 – Verifying the File Location

Check if the mapped file location is correct.

  1. Open the Product Information window and find the mapped location path. For instance: [x]:\[folder name]\[data file name] and write it down.
  2. Select Help and click on Update QuickBooks.
  3. Verify the info in the Download Location of the Options tab.
  4. If the download is Active and set to Yes, the drive in the Download Location and Product Information window will be the same. And if it is set to No, the directory in Download Location and QuickBooks Installation Directory will be the same.
  5. If the location is wrong –
    Select Yes for shared download, if No is already selected.
    Select No for shared download, if Yes is already selected.
  6. Close and download the tax table.

Step 3 – Remapping the Drive

Remap the drive to a new letter if the download location is accurate.

  1. Close the company file and reroute the network drive to a new letter.
  2. Open your company file using the new drive letter.
  3. Choose Help and select Update QuickBooks.
  4. In the Options tab, Turn off the Shared Download and turn it on again.
  5. Click on Save and then Close.

Step 4 – Running QuickBooks Desktop as an Admin

If you have issues in Windows Vista, try running the QuickBooks Desktop as an admin.

  1. Select Run as an Administrator by right-clicking the QB icon.
  2. The User Account Control will prompt you to run the application, press Continue.
  3. Update QuickBooks and see if the error is resolved.


If you continue getting the QuickBooks Payroll Update Error 15102 even after performing the above steps, you might need advanced troubleshooting. Contact our technical team by dialing 1-855-948-3646 for assistance with this issue.

Related Search Terms: Error 15102 downloading payroll update, Error 15102 while running payroll in QuickBooks, QuickBooks Payroll Error 15102, Unable to run payroll error 15102

You may read also : QuickBooks Payroll Error 30159

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