QuickBooks Crashes When Opening Company File? Here’s a Guide to Fix it

The company file is the essential component for QuickBooks as it stores all the financial data. There are situations when QuickBooks crashes when opening company file. It is recommended to keep a copy of your data as issues like these increase risk of losing data. The major causes behind the issue is damaged company file and issue with the location. Go through the blog below to know the factors that originate the issue and troubleshooting solutions to fix it.

Scared to lose data because QuickBooks crashes when opening company file? We got you. Get connected with the QuickBooks technical support team for effective assistance by calling us on our toll-free number 1-855-856-0042

What are the factors responsible for QuickBooks crashing?

Here is the list of major causes behind the error:

  1. Using the QuickBooks version with an old update.
  2. Lack of storage in the local drive.
  3. Corruption in the folder containing the company file.

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Quick Methods to Fix QuickBooks app keeps crashing issue

Method 1. Update QuickBooks software to the latest release released by Intuit

  1. First, make sure all your company files are closed, then exit the QuickBooks Desktop application.
  2. From the Windows Start menu, look for the QuickBooks Desktop icon among the list of programs and right-click it.
  3. Choose the Run as administrator option. When the No Company Open window appears, go to the Help menu and select Update QuickBooks Desktop.
  4. Under the Options menu, choose Mark All and click the Save button.
  5. Choose the Update Now, tick the Reset Update checkbox to clear previous QuickBooks updates and select Get Updates.
  6. When the update file downloads, open the QuickBooks Desktop application and accept the prompt to install the update.

Method 2. Use QuickBooks File Doctor from the QuickBooks Tool Hub to fix damage issues within the company file

  1. Before you quit the QuickBooks Desktop application, make sure all your company files are closed.
  2. Open your browser and go to Intuit’s official website to download the setup file of the latest QuickBooks Tool Hub version.
  3. Once the QuickBooksToolHub.exe file downloads, save it to your Desktop or the Downloads folder for easy access.
  4. Open the file from the saved location and follow the on-screen steps.
  5. Checkmark the agree to the terms and conditions checkbox for complete installation of the QuickBooks Tool Hub.
  6. From the QuickBooks Tool Hub, choose the Company File Issues tab and select Run QuickBooks File Doctor.
  7. From the File Doctor, select your company file from the drop-down. If you can’t find your company file there, click Browse and search it on the computer. Once you find it, mark the Check your File option and select Continue.
  8. Enter the QuickBooks admin password when prompted and click Next.

Alternate methods to deal with QuickBooks crashing when opening a company file:

  1. Moving your company file to a different location will help if the location is causing the issue.
  2. Give a new name to the TLG and ND files for your company file.
  3. Check the company file you are opening and its properties.

This blog with solutions to deal with QuickBooks crashes when opening company file ends here. We are optimistic that it helped you resolve the problem forever. If you need any help, call us on our toll-free number 1-855-856-0042 and speak to certified QuickBooks experts.

Read also: QuickBooks Error 1904:


Hi, I am Allan Ramsay, a professional Data recovery Engineer, working with Quickbooks Pro Advisors as a consultant from the past five years in the USA. I am a specialized and trained Cloud consultant who helps a small and medium-sized entrepreneur to track & manage their company file and a database online at any time from anywhere. Contact me at +1-855-856-0042 for QuickBooks Cloud Hosting support and troubleshooting.

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