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8 Reasons Why Guests don’t Book your Holiday Home

A holiday home business can appeal to those looking to earn income from their properties. It seems simple to secure bookings, handle maintenance and other responsibilities, and receive regular pay for providing people with a comfortable place to stay. However, anyone considering starting or managing such a business should realize that it is not as easy as it may seem. The holiday home business is a fiercely competitive market.

The demand for vacation rentals continues to grow, and countless companies compete for the attention of tourists and travellers. It would be best if you were on top of your game to succeed in this environment. One mistake might cost you time, money, and stress.

To succeed in the holiday rental business, you must have a developed marketing plan and focus on delivering high-quality service and accommodation.   If you are unsure where you are going wrong or what mistakes you might be making, this article can help. It outlines the top eight reasons why guests may choose not to book your holiday cottage:

Poor Online Visibility

As any rental owner knows, visibility is one of the most critical factors in attracting guests. If your rental property is easy to find and visible, you are more likely to get inquiries and bookings. One way to increase visibility is to list your property on as many vacation rental websites as possible. This will make it easy for guests searching for rental homes in your area to find your business. In addition, be sure to include plenty of photos and detailed information about your property so that guests can get a good sense of what you offer.  

Another thing you can do is to ensure that your website is designed with SEO (Search Engine Optimizations) in mind and that you regularly publish fresh, relevant content.

Not Giving Enough Information 

When it comes to choosing a holiday home, one of the most crucial factors is the quality of its description. What good is a beautiful property if it lacks any visual appeal in the listing? That is why providing detailed and engaging descriptions of your holiday home is so important. This gives guests a better sense of the property and its many features, but it also helps them imagine themselves staying there. Whether highlighting unique architectural details or describing stunning vistas from your deck, a well-written description can go a long way towards making your property come to life for potential guests.

Slow Response

In the hospitality industry, first impressions are everything. When a potential guest reaches out with a question or concern, it is essential to reply promptly to ensure a positive experience. If you don’t respond to the queries instantly, there is a high possibility that you will lose the guest’s interest. In today’s competitive market, there are many choices for accommodation, and guests will not hesitate to take their business elsewhere if they feel their concerns are not being addressed. By responding quickly and courteously to guest inquiries, you can help to create a reputation for excellent customer service that will keep guests coming back.

Unrealistic or inappropriate Pricing Structure

Many people might be tempted to go with the lowest price possible to beat out their competition regarding booking accommodations. However, this approach is not always practical and can cost you more in the long run. Slashing your prices often leads to lower revenues and decreased profitability, but it also alerts guests that something may be wrong with the property or service. Additionally, offering rock-bottom prices can damage your brand by asking potential guests whether you are worth such a steep discount.

It is critical to balance being competitive without undercutting yourself in the highly competitive hospitality business. Focusing on quality rather than cost alone can earn more revenue and win over new customers while building a solid reputation as a reliable provider of top-notch services at fair rates. 

Calendar Not Updated

Keeping your availability calendar up to date is essential as a holiday homeowner. You may miss out on potential guests if you don’t. Additionally, it may get less interest if your listing is skipped for several weeks or months. By keeping your calendar up to date, you can ensure that prospective guests know when your property is available. This will help maximize interest in your holiday home and ensure you receive the most enquiries possible. Failure to update your availability calendar could result in lost enquiries and reduced interest in your property.

Poor Website

When running a holiday home business, one of the most critical factors in attracting visitors is the quality of your website. A poorly designed website with shaky navigation, unattractive graphics, or a poorly written copy can quickly diminish the charm and hospitality you are trying to convey to potential guests. As a result, it is critical to give close attention to every aspect of your website’s design, from typefaces and colours to layout and structure. Additionally, constantly updating your site with fresh content, such as photos and blog posts about local attractions or events, is vital. By focusing on creating an aesthetically pleasing and user-friendly website, you can ensure that your holiday home business truly shines online and draws in the visitors you need for success.  

Lack of Flexibility

While the changeover day is often considered a strictly one-day affair, many good reasons exist to expand it beyond the usual weekend or working hours. While restricting the changeover day can help minimize unoccupied days and optimize rental income, it can also lead to missed bookings and loss of interest from potential guests. Many vacationers may prefer lower rates or less busy days, so giving these other times more consideration when setting your changeover day may be beneficial. Whether you change the status quo or keep things as they are, the key is to carefully consider all factors and make an informed decision based on your and potential guests’ needs.

Not Enough Positive Reviews

In today’s digital age, having reviews and listings on your website is more important than ever. With so many people turning to the internet to find holiday homes, you must have feedback available for others to see.

Dealing with negative reviews is one of the most challenging parts of this procedure. While accepting criticism or constructive feedback can be difficult, you must approach these reviews professionally and seek ways to turn them into positives to maintain a professional reputation.

Ultimately, staying on top of your reviews and listings will help ensure that potential customers view you as a trustworthy and credible source. By taking care of your online presence and maintaining an open dialogue with your customers, you can build lasting relationships that will benefit both parties in the long run. 


As the holiday home rental business continues to boom, the competition is only getting stronger. If you want to be successful in this industry, it is not enough to own a property – you need to know how to manage it properly. From marketing your property to making sure it is well-maintained, many factors go into running a successful holiday home business. And if you are not careful, even some tiny mistakes can cost you dearly.  

Anika Digital

Anika Digital specialise in Web Design and Development, SEO service and Web Analytics creating a Web-savvy team that understands how the Web can effectively reach and connect with customers. Anika Digital's vision is to continuously exceed our clients' expectations, consistently provide outstanding service and deliver results above industry standards. Anika Digital was born from a simple vision – To give our clients the technical expertise that they lack. We will help you use the latest Web Development and SEO trends to grow your business with their proactive support.

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